These Terms of Service ("Terms") govern your use of the Hard Hat Way website, mobile application, and related services (collectively, the "Platform"). By accessing or using Hard Hat Way, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.
1. About Hard Hat Way
Hard Hat Way is a trades-first social and tools platform designed primarily for individual tradespeople to showcase their work, build reputation, and connect with customers. The Platform also allows homeowners and enthusiasts to view content, interact, and connect with trades through structured features such as Site Calls.
Hard Hat Way provides the platform only. We do not carry out building work, employ tradespeople, supervise jobs, or act as an agent, broker, or guarantor for any user.
2. Account Types
a) Trade Operator Accounts
Intended for individual tradespeople and small trade operators actively engaged in hands-on trade work.
b) Homeowner / Enthusiast Accounts
Intended for homeowners or individuals interested in viewing content, learning about trades, and engaging with the community.
The same core rules and behavioural standards apply to all account types. Certain features may be limited or unavailable depending on account type. Hard Hat Way reserves the right to determine account eligibility and to reclassify, restrict, suspend, or remove accounts at its discretion.
3. Ethos and Community Standards
Hard Hat Way is built around a clear ethos:
- Quality over speed
- Craftsmanship over shortcuts
- Authentic trade work over spectacle
- Respect for the skill, process, and mental wellbeing of tradespeople
To protect this ethos, the following are not permitted on Hard Hat Way:
- Accounts created by or representing speed-based construction or bricklaying competitions
- Content that promotes unsafe, unrealistic, or speed-focused construction practices
- Accounts primarily created to promote viral speed challenges or records
- Corporations, brands, or organisations whose primary activity conflicts with this ethos
Hard Hat Way reserves the right to block or restrict specific usernames or naming patterns, refuse account creation, and remove accounts or content that undermine the platform's ethos. Alignment with this ethos is a condition of use.
For full details, see our Community Guidelines.
4. Eligibility
- You must be at least 18 years old to use Hard Hat Way
- You must provide accurate and truthful information
- You may only use one account unless expressly permitted
- You must use the Platform for its intended purpose
Impersonation, false credentials, or misleading representations are prohibited.
5. Platform Role and No Endorsement
- Hard Hat Way does not vet, endorse, certify, insure, or guarantee any trade, user, quote, or job
- We do not guarantee quality of work, pricing, timelines, or outcomes
- We are not responsible for agreements, disputes, or outcomes between users
All engagements, quotes, and work arrangements are strictly between users.
6. Site Calls, Quotes, and Jobs
- Site Calls are invitations to express interest, not offers or guarantees
- Quotes are estimates only and may change due to unforeseen conditions
- Trades are not obliged to respond to Site Calls
- Customers are not obliged to accept any quote
Hard Hat Way is not a party to any agreement formed between users.
7. Subscriptions, Payments, and Trials
Hard Hat Way offers both free and paid (Pro) features. The following terms apply to all paid subscriptions:
- Payment is charged to your Apple ID account at confirmation of purchase
- Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current billing period
- Your account will be charged for renewal within 24 hours prior to the end of the current period at the rate of your selected plan
- You can manage your subscriptions and turn off auto-renewal in your Apple ID Account Settings at any time after purchase
- Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription
Current subscription plans and pricing are displayed within the app. Prices may vary by region and are subject to change. Any changes will take effect at the start of the next billing period following notice.
Refunds for subscriptions are handled by Apple in accordance with their refund policies. Hard Hat Way does not process payments directly and does not have access to your payment details.
8. In-App Purchases and Courses
a) One-Time Purchases
Hard Hat Way may offer one-time in-app purchases (such as educational courses or premium tools). These are non-refundable digital goods unless otherwise required by law. All purchases are processed by Apple.
b) Educational Courses
Hard Hat Way offers educational video courses, including the Bricklaying Masterclass. By purchasing a course, you receive lifetime access to the course content within the app, including all video lessons and accompanying materials such as documents, diagrams, and reference images ("Course Materials").
Course content is provided for educational and informational purposes only. It does not replace proper on-site training, supervision, apprenticeship programmes, or compliance with building regulations and health and safety requirements in your country. Hard Hat Way is not liable for any outcomes resulting from the application of techniques or information taught in any course.
c) Course Content Licence
Your purchase grants you a personal, non-transferable, non-exclusive licence to access and view the course content within the Hard Hat Way app for your own private educational use. You may not:
- Copy, download, record, or capture course videos or materials by any means
- Share, distribute, or make course content available to any other person
- Resell, sublicence, or commercially exploit any course content
- Upload course materials to any other platform or service
- Use course content for any commercial training, teaching, or instruction purposes
Violation of these restrictions may result in immediate revocation of access and termination of your account.
d) Course Updates and Availability
Hard Hat Way may update, modify, or add to course content at any time. While we aim to maintain and improve course material, we are not obligated to provide updates, additional content, or ongoing support. In the unlikely event that a course is permanently removed from the platform, we will provide reasonable notice and, where practical, offer an alternative or refund at our discretion.
9. User Content and Intellectual Property
a) Your Content, Your Ownership
You retain full ownership of all content you create and upload to Hard Hat Way, including photos, videos, text, comments, and any other materials ("User Content"). Posting content on Hard Hat Way does not transfer ownership to us.
b) Licence to Hard Hat Way
By posting User Content, you grant Hard Hat Way a non-exclusive, royalty-free, worldwide licence to host, display, reproduce, and distribute your content within the Platform for the purpose of operating and promoting the service. This licence ends when you delete your content or your account, except where your content has been shared by other users or is reasonably needed for platform operations (e.g. cached copies during deletion processing).
c) Your Responsibilities
You are solely responsible for the content you post. You must not upload content that you do not have the right to share, that infringes another person's intellectual property, or that violates any law.
d) Copyright and Intellectual Property Protection
Hard Hat Way respects the intellectual property rights of others and expects all users to do the same. We take copyright infringement seriously and will act on valid reports. For full details on how we handle copyright matters, takedown requests, and repeat infringement, see our Copyright & Intellectual Property Policy.
10. Content Moderation
Hard Hat Way actively moderates content to maintain a safe, respectful, and high-quality community. We may review, remove, or restrict content that violates these Terms, our Community Guidelines, or our Content Policy.
We reserve the right to remove content and take action on accounts without prior notice where we believe there is a risk to safety, a clear violation of our policies, or potential legal liability.
Users can report content they believe violates our policies using the in-app reporting tools. All reports are reviewed and actioned in accordance with our policies.
11. Reputation Systems (Including SiteCred)
Reputation scores and indicators (such as SiteCred) are informational only and do not guarantee quality, competence, or outcomes. These systems may be adjusted, recalculated, or evolved over time. Hard Hat Way is not liable for any decisions made based on reputation scores.
12. Prohibited Conduct
You must not:
- Use the Platform for any unlawful purpose
- Harass, bully, or threaten other users
- Post spam, misleading content, or unsolicited advertising
- Attempt to manipulate reputation systems, rankings, or engagement metrics
- Create fake accounts, impersonate others, or misrepresent your identity or qualifications
- Scrape, harvest, or collect user data without authorisation
- Attempt to reverse-engineer, disassemble, or hack any part of the Platform
- Upload malware, viruses, or harmful code
- Use automated tools or bots to interact with the Platform
13. Suspension and Termination
Hard Hat Way may suspend or terminate your account without notice where these Terms are breached, the platform ethos is undermined, or where we reasonably believe it is necessary to protect the safety or integrity of the Platform or its users.
You may delete your own account at any time from within the app. See our Account Deletion page for details.
14. Limitation of Liability
To the fullest extent permitted by law, Hard Hat Way is not liable for:
- Loss of earnings, contracts, or business opportunities
- Job disputes or outcomes between users
- Reliance on user content, profiles, or reputation scores
- Platform downtime, interruptions, or errors
- Data loss or security breaches beyond our reasonable control
- Any outcomes resulting from the application of techniques or information from educational courses
15. Indemnification
You agree to indemnify and hold harmless Hard Hat Way and its officers, employees, and agents from any claims, losses, or damages arising from your use of the Platform, your User Content, or your breach of these Terms.
16. Privacy
Your use of Hard Hat Way is also governed by our Privacy Policy. By using the Platform, you consent to the collection and use of your data as described in that policy.
17. Third-Party Services
The Platform may contain links to third-party websites or services. Hard Hat Way is not responsible for the content, policies, or practices of any third-party services. Apple is a third-party beneficiary of these Terms and may enforce them accordingly.
18. Changes to the Platform or Terms
We may update these Terms or modify the Platform and its features at any time. We will notify you of significant changes through the app or by email. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.
19. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you are a consumer in the European Union, European Economic Area, or any other jurisdiction with mandatory consumer protection laws, nothing in these Terms affects your statutory rights under those laws. You may also bring proceedings in the courts of the country in which you reside.
20. Contact
For questions regarding these Terms, contact:
Hard Hat Way
[email protected]