Content Policy

Last updated: 13 February 2026

Hard Hat Way exists to celebrate quality craftsmanship, support tradespeople, and build a respectful community around the construction trades. This Content Policy explains what is and isn't allowed on the Platform, how we moderate content, and what happens when content is reported or removed.

1. What We Encourage

Hard Hat Way is at its best when users share:

• Photos and videos of genuine trade work — finished jobs, work in progress, before-and-afters
• Helpful tips, techniques, and trade knowledge
• Honest and respectful discussion about the industry
• Support for fellow tradespeople and their craft
• Content that reflects pride in quality workmanship

2. What Is Not Allowed

The following content is prohibited on Hard Hat Way:

a) Harmful or Dangerous Content

• Content that promotes or depicts unsafe working practices
• Content that encourages self-harm, violence, or illegal activity
• Content depicting drug or alcohol abuse on construction sites

b) Hate, Harassment, and Bullying

• Hate speech targeting any individual or group based on race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic
• Bullying, intimidation, or personal attacks against other users
• Threats of violence or harm
• Doxxing or sharing another person's private information without consent

c) Sexual or Inappropriate Content

• Nudity, pornography, or sexually explicit material
• Sexual solicitation or suggestive content
• Content that sexualises or exploits minors in any way

d) Spam and Deceptive Content

• Spam, chain messages, or repetitive unsolicited content
• Misleading or deceptive claims about products, services, or qualifications
• Fake reviews, fake endorsements, or manipulation of the SiteCred system
• Automated posting or use of bots

e) Intellectual Property Violations

• Reposting another user's content without permission or credit
• Using copyrighted images, music, or media you don't own
• Claiming credit for work you did not do

For full details, see our Copyright & Intellectual Property Policy.

f) Ethos Violations

• Content promoting speed-based construction competitions or records
• Content that glorifies cutting corners, rushing work, or unsafe practices
• Content from accounts that fundamentally conflict with the Hard Hat Way ethos

3. How We Moderate Content

Content moderation on Hard Hat Way includes:

• Automated systems: We use automated tools to detect and flag potentially harmful content (e.g. nudity, spam, hate speech) before it is published or shortly after
• User reports: Any user can report content they believe violates our policies using the in-app report button
• Manual review: Flagged and reported content is reviewed by our team to determine whether it violates our policies

4. Reporting Content

If you see content that violates this policy, please report it using the report button available on every post, comment, and profile. You can also email [email protected].

When reporting, please select the most relevant reason so we can review it efficiently. All reports are confidential — the reported user will not be told who made the report.

5. What Happens When Content Is Removed

When content is found to violate our policies:

• The content will be removed from the Platform
• The user who posted it will be notified of the removal and the reason
• Depending on the severity, the user may receive a warning, a temporary restriction, or a permanent suspension

6. Enforcement and Consequences

We take a proportionate approach to enforcement:

• Warning: For first-time or minor violations, the content is removed and the user is warned
• Temporary restriction: For repeated or more serious violations, posting or interaction privileges may be temporarily restricted
• Permanent suspension: For severe violations (e.g. hate speech, CSAM, threats of violence) or persistent repeat offences, the account will be permanently suspended

We reserve the right to escalate directly to permanent suspension for the most serious violations.

7. Appeals

If you believe your content was removed in error, or that action taken against your account was unjustified, you can appeal by emailing [email protected] with the subject line "Content Appeal".

Please include your username, a description of the content that was removed, and why you believe the decision was incorrect. We aim to review appeals within 7 working days.

8. Changes to This Policy

We may update this Content Policy from time to time as the Platform evolves. Significant changes will be communicated through the app or by email.

9. Contact

For questions about this Content Policy, contact:

Hard Hat Way
[email protected]